ADDRESS DYING GIRAFFE RECORDINGS ONLINE STORE

We have moved our online store to another domain. From now on you can buy your favorite music fast and cheap at www.dgrmusicstore.com!


PAYMENT METHODS

You can select one of the following payment methods whilst ordering in our shop. These payment methods are powered by both Multisafepay and GlobeCharge.

1. iDEAL

With iDEAL you can do your online purchases in a familiar, safe and easy way. You can pay at home on the Internet, with the specific security methods of your own bank. With tele-banking you can use iDEAL, without you having to sign it. iDEAL can only be used by customers with a Dutch bank account.

2. CREDIT CARDS

We also accept the following credit cards: Master Card and Visa Card.

3. BANK

If you don't have a credit card or bank account suitable for iDEAL or PayPal, you can also pay by bank transfer. Transfer the total amount of your bill to the bank of Dying Giraffe Recordings, indicating the order number. Once your payment has been received, we will take care of your order.

4. PAYPAL

Pay easily online through Paypal. Visa and Master Card accepted too.

5. MORE PAYMENT METHODS

There are even more payment methods to choose from. Please select your prefered payment method during checkout.

 

SHIPPING AND RETURNS

PUBLISHED PRICES

All published prices are without shipping costs, but with sales tax included.

DELIVERY

•    the Netherlands 2 to 3 days from despatch
•    Other European countries 6 to 8 days from despatch
•    Outside Europe 7 to 21 days from despatch

STOCK ITEMS

Items held in stock will be despatched within 24 hours of us receiving your order. If you have ordered a number of items, these will be despatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.

OUT OF STOCK ITEMS

In most cases, out-of-stock (back-order) items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Back-order titles usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 14 days, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.

DAMAGED JEWEL CASE

If a CD jewel case is damaged when you receive it from us, we will be happy to mail you a replacement. Please send e-mail to  info@dgrmusic.com.

RETURN POLICY

As a consumer you have automatic right of cancellation. This means that if for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition within 7 days and we will issue a full refund for the price of the item.

We will be happy to refund the purchase price in full if the return is a result of our error or a defect (see below). To make a return, please provide your order reference number and the reason for the return and wrap the package securely. Then send it to the address below:

Dying Giraffe Recordings
Franschestraat 2
3231 AC  BRIELLE
The Netherlands

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. You will not be charged any additional shipping or handling fees for replacement shipments. You can contact Dying Giraffe Recordings by e-mail or phone.

COMPLAINTS PROCEDURE

At Dying Giraffe Recordings we are constantly striving to improve all aspects of our customer care and welcome your input. Should you have any comments please email info@dgrmusic.com.